What we do?
Remote technical support
of your Hosting
Around the clock 24/7 without day-offs and holidays:
- Solving your tickets
- Managing servers
- Infrastructure monitoring
What the difference between own and outsource technical support?
Own technical support
- Your admins can get sick, distracted, sleep, quit.
- Employees ask for vacations, company party, and cookies
- You need to spend money on the office, bookkeeper, and HR. Wasting time on searching and training of staff.
Outsource SeCom support
- The constant staff of badass admins
- Solving your tasks 24/7 without day-offs and holidays
- Pay only for the chosen plan
Save your nerves, pick SeCom remote support
Plans based on the number of tickets for a month.
1
- Around the clock 24/7 support without day-offs and holidays
- Monitoring and lightning-speed reaction
- Work in your ticket system
- Tariff and conditions clearly tailored to your needs
| Tickets | Price per ticket | Monthly payment | Servers on monitoring | Chat with support | System Tasks* | Ticket price out of plan | |
|---|---|---|---|---|---|---|---|
| 1 | up to 200 tickets | 3,8 $ | 760 $ | up to 10 | — | 4,1 $ | |
| 2 | up to 500 tickets | 3,7 $ | 1850 $ | up to 20 | — | 4 $ | |
| 3 | up to 1000 tickets | 3,6 $ | 3600 $ | up to 35 | 3,9 $ | ||
| 4 | up to 2000 tickets | 3,5 $ | 7000 $ | up to 60 | 3,8 $ | ||
| 5 | over 2000 tickets | — | discussed individually* | above 60 | — | ||
*All additional tickets including infrastructure tasks (setup, optimization, updating, and configuration) are settled separately in separate tickets in our ticket system. These tickets billed separately as well, 1 hour costs 16 USD.
We shall set the monitoring system on your VPS/VDS and shared hosting servers ( up to 10 servers, monitoring on servers above this number sets for additional payment $10 monthly and $30 one-time for the setup fee)
If the customer has several billing systems, the cost of integration into each additional CRM is 180 USD.
A general chat with technical support specialists can be created when you order a service tariff for 500 tickets or more
Plan counts active hosting services
| Service name | Price per month |
|---|---|
| 1 active shared hosting service | 1,1 $ |
| 1 active VPS/VDS service | 2,2 $ |
| 1 dedicated server support | 8 $ |
To sum up: SH*1,1+VPS*2,2+DS*8=MONTHLY PAYMENT
where SH- the active number of shared hosting accounts
VPS – the active number of VPS/VPS servers
DC – the active number of dedicated servers
2
- Around the clock 24/7 support without day-offs and holidays
- Monitoring and lightning-speed reaction
- Work in your ticket system
The calculation is based by the number of VPS/VDS or webhosting accounts at all dedicated servers. All these virtual servers are connected for monitoring for free. Setting up other (infrastructure) servers for monitoring is paid separately - 50 USD installation for monitoring and 10 USD monthly
All additional tickets including infrastructure tasks (setup, optimization, updating, and configuration) are settled separately in separate tickets in our ticket system. These tickets billed separately as well, 1 hour costs 16 USD.
You have access to a general chat with technical support specialists when you pay more than 1500 USD per month.
Plan counts the number of server
we work in your ticket system, starting from 3 ordered servers
3
- The number of tickets is unlimited! No ticket, time or shared hosting services limit.
- Around the clock 24/7 support without day-offs and holidays
- Monitoring and lightning-speed reaction
- Work in your ticket system
| Servers | Price for a month | Your benefit | |
|---|---|---|---|
| 1 | 1-5 | 220 $ | — |
| 2 | 6-10 | 215 $ | up to 50 $ |
| 3 | 10-15 | 210 $ | up to 150 $ |
| 4 | 16+ | 195 $ | over 400 $ |
We shall set the monitoring system on your VPS/VDS and shared hosting servers. This plan includes the basic number of servers. Each additional server on the monitoring is paid separately - 50 USD for the setup fee and 10 USD per month.
All additional tickets including infrastructure tasks (setup, optimization, updating, and configuration) are settled separately in separate tickets in our ticket system. These tickets billed separately as well, 1 hour costs 16 USD.
You have access to a general chat with technical support specialists when you pay more than 1500 USD per month.
Plan counts the number of server and hours
| Servers | Hours | Price for 1 server/month. |
Your benefit | |
|---|---|---|---|---|
| 1 | 3-4 | 30-40 | 155 $ | — |
| 2 | 5-15 | 41 – 150 | 150 $ | up to 75 $ |
| 3 | 15-30 | 151 – 300 | 140 $ | up to 450 $ |
| 4 | 31-50 | 301 – 500 | 135 $ | up to 1000 $ |
| 5 | 51-70 | 501 – 700 | 130 $ | up to 1750 $ |
| 6 | 70+ | 700+ | 125 $ | over 1750 $ |
4
- Around the clock 24/7 support without day-offs and holidays
- Monitoring and lightning-speed reaction
- Work in your ticket system
We shall set the monitoring system on your VPS/VDS and shared hosting servers. This plan includes the basic number of servers. Each additional server on the monitoring is paid separately - 50 USD for the setup fee and 10 USD per month.
All additional tickets including infrastructure tasks (setup, optimization, updating, and configuration) are settled separately in separate tickets in our ticket system. These tickets billed separately as well, 1 hour costs 16 USD.
You have access to a general chat with technical support specialists when you pay more than 1500 USD per month.
SeCom admins have solved
more than 300 thousand tickets for our regular clients in 10 years.
Feedback
Fast problem solving
DokTraF, searchengines.guru forum user
“Sincerely grateful for the help with my problem. Everything has been done fast and professionally. They helped me when no one could, and it took them only a few minutes. Highly recommended. Thank you, Secom!
Server configuration
Regga, user searchengines.guru forum user
I worked with these guys to configure my dedicated server. All issues were solved very quickly. They are really shamans of server management. Going to make one more request, I want them to optimize my server. I highly recommend working with them.
P.S. The price became a nice surprise!
They are incredible.
Dmitrii Rus, review from hosting101.ru
“I was amused by their speed of work. Seems like they never rest. The problem that my admin tried to solve for a long time and in the end didn`t succeed they solved for a few days. Politeness, professionalism, and responsible attitude to work with these words I characterize them. The result and reputation are more important than momentary earnings is a proper prioritization. I recommend with all my heart!
Fast reaction
seo-kalipso, review from searchengines.guru
I worked with Secom several times as I needed to configure my servers and I liked it. They reacted very fast (compared to hosting support). Can solve difficult tasks. It inspires trust. Professionals! Definitely, recommend!
The Best
proweb.com.ua, review from searchengines.guru
“Once again I was convinced that this service is the best, starting from approach ending with realization! They always helped me. Recommend! You will not regret”
Quick and competent
Client's feedback from upwork.com
Helped setup monitoring software across several servers. Was very quick and competent.
More than 10 years of experience in Hosting Companies support
SeCom provides outsourced technical support for hosting companies. We can co-work if you provide service on local or even on the global level. The range of services for hosting providers includes round the clock support without day offs or holidays, companies server management, monitoring with fast response, solving tickets in the ticket system, etc. It is like your own staff of technical support. But you pay only for the finished work. Monitoring and management for hosting servers are included in all the plans you can see on our site.
We offer a competent and fast support for your company's clients on your behalf. Ours outsource technical support work can solve all the tasks of any difficulty level. Your clients will be satisfied and leave only positive feedback about you, as we provide responsive and professional support 24/7. We have been working with hosting providers for years. We know all the subtleties and features of the support service. SeCom support will provide the highest level of service for the affordable price.
IT outsourcing is a profitable and professional solution for hosting companies that need to provide high-quality services and spare the cost of the technical support staff. We will provide the stable work of your servers it will help you to gain trustful relations with your clients. Please contact via the communication channels on our website for additional information and to place an order for services.
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➤ How much Server Management Service costs?
- 1-hour costs 20 USD
- One-time work can be charged by the time spent, or it can be fix-price for the whole task
- If you have a pre-paid server management plan, the cost starts from 15 USD/hour. The total amount for the task is discussing beforehand
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➤ How to order a server management service?Just go to the website and fill out the feedback form. We will quickly analyze the problem and offer the best solution according to your budget and time
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➤ What are the outsource services you are providing?We provide a wide range of services, but the main are ➤ Hosting Companies support ➤ Servers Management ➤ One-time tasks
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➤ What is the response time to a ticket?The average response time to a request is 15 minutes. This time may vary depending on the plan and load on the tech sup. The reaction time on a pre-paid support plan is discussing beforehand