Remote technical support
of your Hosting

Around the clock 24/7 without day-offs and holidays:

  • Solving your tickets
  • Managing servers
  • Infrastructure monitoring

What the difference between own and outsource technical support?

Own technical support

  • Your admins can get sick, distracted, sleep, quit.
  • Employees ask for vacations, company party, and cookies
  • You need to spend money on the office, bookkeeper, and HR. Wasting time on searching and training of staff.
  • The constant staff of badass admins
  • Solving your tasks 24/7 without day-offs and holidays
  • Pay only for the chosen plan

Save your nerves, pick SeCom remote support

Plans based on the number of tickets for a month.

1

  • Around the clock 24/7 support without day-offs and holidays
  • Monitoring and lightning-speed reaction
  • Work in your ticket system
Number of tickets Price per ticket Monthly payment Servers on monitoring
1 up to 200 tickets 3,5 usd $700 up to 10
2 up to 500 tickets 3,3 usd $1650 up to 20
3 up to 1000 tickets 3 usd $3000 up to 35
4 up to 2000 tickets 2,8 usd $5600 up to 60
5 c 2000 tickets 2,5 usd discussed individually* above 60

We shall set the monitoring system on your VPS/VDS and shared hosting servers ( up to 10 servers, monitoring on servers above this number sets for additional payment $5 monthly and $30 one-time for the setup fee)

All additional tickets including infrastructure tasks (setup, optimization, updating, and configuration) are settled separately in separate tickets in our ticket system. These tickets billed separately as well, 1 hour costs 16 USD.

*The base ticket price is 2.8, but can be negotiated individually

Plan counts active hosting services

this plan is available for one time order for more than 500 $

Service name Price per month
1 active shared hosting service $1
1 active VPS/VDS service $2
1 dedicated server support $5

To sum up: SH*1+VPS*2+DS*8=MONTHLY PAYMENT
where SH- the active number of shared hosting accounts
VPS – the active number of VPS/VPS servers
DC – the active number of dedicated servers

2

  • Around the clock 24/7 support without day-offs and holidays
  • Monitoring and lightning-speed reaction
  • Work in your ticket system

We shall set the monitoring system on your VPS/VDS and shared hosting servers. This plan includes the basic number of servers. Each additional server on the monitoring is paid separately - 30 USD for the setup fee and 5 USD per month.

All additional tickets including infrastructure tasks (setup, optimization, updating, and configuration) are settled separately in separate tickets in our ticket system. These tickets billed separately as well, 1 hour costs 16 USD.

The provider's clients' servers are setting on monitoring for 30 USD as setup fee and 5 USD per month.

Plan counts the number of server

we work in your ticket system, starting from 3 ordered servers

3

  • The number of tickets is unlimited! No ticket, time or shared hosting services limit.
  • Around the clock 24/7 support without day-offs and holidays
  • Monitoring and lightning-speed reaction
  • Work in your ticket system
Number of servers Price for a month
1 1-5 servers each server $200
2 6-10 servers each server $195
3 10-15 servers each server $190
4 16+ servers each server $185

We shall set the monitoring system on your VPS/VDS and shared hosting servers. This plan includes the basic number of servers. Each additional server on the monitoring is paid separately - 30 USD for the setup fee and 5 USD per month.

All additional tickets including infrastructure tasks (setup, optimization, updating, and configuration) are settled separately in separate tickets in our ticket system. These tickets billed separately as well, 1 hour costs 16 USD.

Plan counts the number of server and hours

Number of tickets Number of hours Price for 1 server per month.
1 1-4 servers 10-40 $150 per server
2 5-20 servers 50 – 200 $140 per server
3 21-30 servers 210 – 300 $135 per server
4 31-40 servers 310 – 400 $130 per server

4

  • Around the clock 24/7 support without day-offs and holidays
  • Monitoring and lightning-speed reaction
  • Work in your ticket system

We shall set the monitoring system on your VPS/VDS and shared hosting servers. This plan includes the basic number of servers. Each additional server on the monitoring is paid separately - 30 USD for the setup fee and 5 USD per month.

All additional tickets including infrastructure tasks (setup, optimization, updating, and configuration) are settled separately in separate tickets in our ticket system. These tickets billed separately as well, 1 hour costs 16 USD.

SeCom admins have solved

more than 300 thousand tickets for our regular clients in 10 years.

Feedback

More than 10 years of experience in Hosting Companies support

SeCom provides outsourced technical support for hosting companies. We can co-work if you provide service on local or even on the global level. The range of services for hosting providers includes round the clock support without day offs or holidays, companies server management, monitoring with fast response, solving tickets in the ticket system, etc. It is like your own staff of technical support. But you pay only for the finished work. Monitoring and management for hosting servers are included in all the plans you can see on our site.

We offer a competent and fast support for your company's clients on your behalf. Ours outsource technical support work can solve all the tasks of any difficulty level. Your clients will be satisfied and leave only positive feedback about you, as we provide responsive and professional support 24/7. We have been working with hosting providers for years. We know all the subtleties and features of the support service. SeCom support will provide the highest level of service for the affordable price.

IT outsourcing is a profitable and professional solution for hosting companies that need to provide high-quality services and spare the cost of the technical support staff. We will provide the stable work of your servers it will help you to gain trustful relations with your clients. Please contact via the communication channels on our website for additional information and to place an order for services.

  • How much Server Management Service costs?
    1. 1-hour costs 20 USD
    2. One-time work can be charged by the time spent, or it can be fix-price for the whole task
    3. If you have a pre-paid server management plan, the cost starts from 15 USD/hour. The total amount for the task is discussing beforehand
  • How to order a server management service?
    Just go to the website and fill out the feedback form. We will quickly analyze the problem and offer the best solution according to your budget and time
  • What is the response time to a ticket?
    The average response time to a request is 15 minutes. This time may vary depending on the plan and load on the tech sup. The reaction time on a pre-paid support plan is discussing beforehand